PRIVACY POLICY

Last updated: September 2026

At Banella Concept Store, we respect your privacy and take the protection of your personal data seriously.

This Privacy Policy explains what personal data we collect when you visit or make a purchase through banellaconceptstore.com, how and why we use it, who we may share it with and what rights you have in relation to your personal data.

1. PERSONAL DATA WE COLLECT

Depending on how you use our online store, we may collect:

• Your name
• Billing and shipping address
• Email address
• Phone number
• Information about your orders and purchases
• Information you provide when contacting us
• Technical information such as your IP address, device type and browser
• Information about how you browse and interact with our website
• Cookie, marketing and newsletter preferences, where applicable.

We do not directly store your full payment card details. Card payments are processed through the relevant payment service providers.

2. HOW AND WHY WE USE YOUR DATA

We process your personal data only where we have a lawful basis to do so and, depending on the circumstances, for purposes including:

• processing payments and fulfilling your orders,
• shipping and delivering products,
• communicating with you regarding your order, return or enquiry,
• providing customer support,
• preventing fraud and maintaining the security of our online store,
• complying with tax, accounting and other legal obligations,
• improving our website and shopping experience,
• analysing website traffic and store performance,
• measuring and optimising advertising activities where permitted,
• sending newsletters and marketing communications where you have provided the relevant consent.

Depending on the purpose, processing may be based on the performance of our contract with you, compliance with a legal obligation, our legitimate interests or your consent.

3. SHOPIFY & PAYMENTS

Our online store is hosted and operated through Shopify, which processes data necessary for the operation of our e-commerce store and fulfilment of orders.

Available payment methods may include credit or debit cards through Shopify Payments, PayPal and bank transfer.

When you use a third-party payment service, that provider may process information necessary to complete and secure the transaction in accordance with its own privacy policy.

4. ORDER DELIVERY

To fulfil and deliver your order, we may share the necessary information with our shipping partners, including Speedex for deliveries within Greece and ELTA (Hellenic Post) for international deliveries.

Only information necessary to arrange and complete delivery is shared.

5. NEWSLETTER, BREVO & PUSHOWL

If you choose to subscribe to our newsletter or other available marketing communications, we may use services provided by Brevo (formerly SendinBlue) and PushOwl to manage and send these communications.

For this purpose, your email address and other necessary information relating to your subscription and interaction with our communications may be processed.

You can unsubscribe from newsletters at any time using the unsubscribe link included in our emails or by contacting us.

6. COOKIES & SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies to operate our online store, remember preferences and, where you have provided the relevant consent, for personalisation, analytics and marketing.

Cookies used on our website may fall into the following categories:

Required Cookies
These cookies are necessary for the website to function correctly and support essential features such as the shopping cart, checkout and security. They cannot be disabled where they are necessary to provide the requested service.

Personalization Cookies
These cookies store information and preferences that can be used to personalise your experience on our website.

Analytics Cookies
These cookies help us understand how visitors use and interact with our website, which pages they visit and how our online store performs, allowing us to improve the website and shopping experience.

Marketing Cookies
These cookies are used to measure advertising performance and, where permitted and you have provided the relevant consent, to show more relevant advertising on other platforms.

7. ANALYTICS, ADVERTISING & PIXELS

For analytics, marketing, advertising measurement and related functions, we use services and integrations that may include:

• Google & YouTube, including Google Analytics and Google Ads
• Meta – Facebook & Instagram
• TikTok
• Brevo / PushOwl

These services may process information relating to your device, browser, IP address, pages you visit, your interactions with our website and events such as product views, additions to cart or purchases.

The use of non-essential cookies and related technologies is subject to visitors' consent choices where required by applicable law.

8. MANAGING YOUR COOKIE PREFERENCES

When you visit our website from a region where consent is required, a cookie banner is displayed.

You can:

• accept all optional cookies,
• decline all optional cookies,
• choose individually which categories of cookies you wish to allow.

Required cookies remain active because they are necessary for the basic operation of our online store.

You can also change your choices through the Cookie Preferences available on our website.

9. WHO WE MAY SHARE DATA WITH

We do not sell your personal data.

We may share necessary data with service providers and partners that help us operate our online store, including:

• Shopify and payment service providers,
• courier and postal services,
• Brevo and PushOwl,
• Google,
• Meta,
• TikTok,
• accountants, technical providers and other professional service providers where necessary,
• public authorities where disclosure is required by law.

Some service providers may process personal data outside the European Economic Area. Where required, such transfers are made subject to appropriate safeguards under applicable data protection law.

10. HOW LONG WE KEEP YOUR DATA

We retain personal data only for as long as necessary for the purposes for which it was collected and for any period required by applicable tax, accounting or other legal obligations.

Data used for marketing purposes is retained until you withdraw your consent or request to unsubscribe, unless another lawful basis requires its continued retention.

11. YOUR RIGHTS

Under applicable data protection law, you may, depending on the circumstances, have the right to:

• access your personal data,
• correct inaccurate or incomplete data,
• request deletion of your data,
• request restriction of processing,
• object to certain processing,
• request data portability,
• withdraw your consent at any time where processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise your rights, please contact us at info@banellaconceptstore.com.

You also have the right to lodge a complaint with the competent data protection supervisory authority.

12. DATA SECURITY

We take reasonable technical and organisational measures to protect personal data against loss, unauthorised access, use, alteration or disclosure.

However, no method of electronic transmission or storage can guarantee absolute security.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when our services, providers or applicable legal requirements change.

The most recent version will be available on this page together with its latest update date.

14. CONTACT US

For any questions regarding this Privacy Policy or how we process your personal data, please contact us:

Banella Concept Store
Email: info@banellaconceptstore.com
Phone: +30 698 149 1644
Kamari, Santorini, Greece